FAQ

TOP QUESTIONS ABOUT MONTHLY PRE-PAID PLANS

How many unused hours can I accumulate over a period of time? Are there any restrictions on continuously accumulated unused hours from month to month?

 

* - We do not have any hard and fast rule or restrictions on how many hours you are allowed to accumulate over a period of time. However on the best interest of our customers, we will pro-actively recommend you to downgrade your plan hours depending upon the status of your current usage and accumulated hours.

 

How do I choose the best plan that works for my business?

 

Talk to our small business experts and we will discuss in details about the different activities you could outsource to us. We will then boil it down to total hours per week, that is advisable to start with. Multiply that out by four and we will recommend the plan that best suits your outsourcing needs.

 

We always recommend you to start with smaller plans and evaluate our service first. Try us out first and witness the Transbee difference. We always strive to offer the best of our services at affordable pricing for everyone and for every service we offer.

 

Who all can use these services when we sign up as a business?

 

We like to keep things simple. When you sign up with us, anyone at your organization or partners can use our services. Your team members from across organizational boundaries can utilize our services against the hours you subscribe to.

 

Any long term commitment?

 

Our work is our commitment for your business. We don’t need you to get into any long-term commitment with us. You just pay us in advance on a monthly basis for your plan. You can discontinue our service anytime by just giving us a 20 days notice.

 

How do I discontinue the service or request a cancellation?

 

Just send us an email intimating us about your cancellation request to billing@transbee.com. Being a growing business, we insist a 20 days' notice period before any cancellation. We take cancellations very seriously and will strive to learn from your feedback and concerns.

 

What happens to my unused hours on discontinuing or plan cancellation?

 

Even after you discontinue or cancel your plan membership, you could still utilize your unused hours by consuming any of our services within the next 60 days from cancellation.

 

Do I get a single point of contact for all my work?

 

All subscribers to monthly pre-paid plans get a single point of contact. Some of our customers like to keep multiple project managers with varied experience to seek assistance at different activity level of their business.

 

What’s with the Podio Collaborative workspace?

 

Podio is an online collaboration and project management tool. At Transbee, we create a collaborative  environment using Podio to work with you and your team.

 

Think of Podio workspaces as a platform where you can monitor, assign and have direct visibility and control on how your project and deliverables are executed. With this workspace, you and your team members will get to assign new projects and deliverables, see the status and keep all project specific communications and results in one place. Moreover, you get access to the hours billed and everything remains transparent on how your hours are consumed. You can now also access Podio on the go on your mobile device.

TOP QUESTIONS ABOUT PRICING

How do I pay?

 

As a growing business, we use PayPal to create, send invoices and to request payments. We do not ask for your credit card details and neither do we keep your sensitive financial credentials with us. When you sign up for monthly pre-paid plan or purchase pro trial hours; we send you out an automated payment request or invoice via PayPal. You will receive the same to your registered email address within an hour.

 

Paying us via PayPal is faster, safer and more convenient. We bare all the PayPal transactional fees and deductions. There are no hidden charges. You just pay for the plan or coupon as listed on this page.

 

For our customers who subscribe to the monthly pre-paid plan, we will be sending out payment request or invoices via PayPal on the first of every concurrent month.

 

How long do I get to pay the invoice upon sign up?

 

For your convenience, you could take up to 5 business days to pay your pending invoices from the invoiced date. Subscribers to our monthly pre-paid plans also get up to 5 business days to pay their monthly invoices from the invoiced date. All plans and pro trial hours are invoiced in advance.

 

Start working with us from the moment you sign up with us. We believe that good work that creates value, always gets paid on time.

 

What is the difference between Pro Trial Hours and Monthly Pre-Paid plans?

 

Think of our pro trial hours like purchasing extra air time from your telecom service provider. For every purchase of pro trial hours, you get a fixed number of work hours to use our amazing services. If you think, you might require more hours, you could simply purchase additional pro trial hours.

 

Pro trial hours are a great way to evaluate our service and to witness the Transbee difference. You get to use your hours for a period of 1 year from the purchase date. Yes, for a complete 365 days!

 

Monthly pre-paid plans are regular monthly subscription we offer for growing businesses of all sizes. We offer the best hourly rate for the committed number of work hours you outsource to us. Subscribers of monthly pre-paid plans don’t have to get into any long-term commitment with us. You just pay us in advance on a monthly basis for your plan. You can discontinue our service anytime by just giving us a 20 days' notice.

 

You could always utilize any of our services that we offer with both pro trial and monthly pre-paid plans.

 

Why do I pay for all the hours in advance?

 

As a growing company, we follow a very lean workforce. We aim to grow along with you!

 

Having said that, we sell all our hours in advance and keep all our resources lean. By doing so, we believe in eliminating any wastage in our business model that does not add value to our customers.

 

This keeps us lean and able to grow our business with maximum acceleration along with you.

 

Any money back guarantee or refund?

 

We do not offer any money back guarantee or refund for our services. Our team believes in creating value for every penny you spend with us.

 

In any situation, if we fail to meet the quality at work, please write to us at quality@transbee.com. We will ensure to look into your concern seriously and on subsequent discussion with you, we will consider a compensation or free hours to earn your goodwill.

 

Does Transbee offer annual plans?

 

We do offer annual plans that are paid in advance with an exclusive discount.

 

Get in touch with our marketing team (marketing@transbee.com) to receive a discounted annual plan today.

OTHER TOP QUESTIONS

What kind of tasks/projects can be outsourced to Transbee?

 

You could go ahead and use any of our 10 services that we offer. More interestingly, our team loves to learn new skills and take up new responsibilities. Please get in touch with your project manager to seek our assistance at any activity level of your business.

 

** - With tasks/project that requires technical and creative skills, we have specialized team members who are skilled in Web Designing, Web Hosting, Content Writing and Creative Designing. Please get in touch with your project manager to discuss in detail to what extend we can assist you with such tasks/projects.

 

What happens to my unused hours?

 

To keep things simple, we offer complete rollover for your unused hours. Our billing cycle starts from the 1st of every month. So on the last business day of the month, all your unused hours get carried forward for the next month. We will add the unused hours to the total available hours for your consumption.

 

Do I get any discount for the unused hours?

 

We do not offer any discount or concession on account of your unused hours. Instead we allow you to carry forward all your unused hours to the next month with monthly pre-paid plans. If you are on trial hours, utilize your unused hours anytime for the period of 1 year from the purchase date.

 

Can I get a refund for the unused hours?

 

We do not offer any refund for the hours unused. Instead we allow you to carry forward your unused hours to the next month with complete rollover with monthly pre-paid plans. If you are on trial hours, utilize your unused hours anytime for the period of 1 year from the purchase date.

 

Can I still get more work done when I end up using all the hours I bought?

 

Your convenience is always first for us. In any case when you end up utilizing all your subscribed hours and you need more hours of work done; just communicate the same with your project manager.

 

If you have subscribed to a monthly pre-paid plan, then we will still continue to work for you and adjust the extra hours consumed however you wish to! May be with the next month’s available hours or by just paying us extra for hours consumed. We see more hourly consumption as a good stimulus to our service offering. Your project manager will even suggest you to upgrade your plan by looking at your consumption pattern.

 

If you need more hours of work done when on trial, you could simply purchase additional trial hours.

 

How do I get complete control on how you spend the hours on tasks/project?

 

We believe in complete transparency on how we work on your tasks/project. Even more we keep in control on how you want to us to spend your hours by seeking your approval on the total allotted time to spend on specific activity/task/project.

 

When you subscribe to Monthly pre-paid plans, we even offer you an option to choose Podio Collaborative Workspace to ensure complete control over project management and real-time status of your hourly consumption.

 

What with the fair usage policy?

 

Our fair usage policy is designed in such a manner that we continue to provide the best of services to all our customers. Imagine if a handful of our customers use tight deadlines to work and complete all their activities/tasks/project? This will definitely impair the other customers experience and will make us incapable to work and complete activities/tasks/projects in optimum time intervals. Our project managers are the best people to answer your questions regarding what would be the best deadline to complete your deliverables.

 

Please talk to our small business experts for on all one-time on demand priority projects or for an exclusive assistance for your peak volume or workload.

 

Where does your team operate from?

 

Our delivery team is located in Bangalore, the silicon valley of India. Did you know, Bangalore remains to be the most attractive outsourcing location in the world? Says the latest annual ranking by consulting firm Tholons.

 

We are proud to offer the best of our services to transform your business from this incredible country called India.

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